Support
App Support
Have a question, bug report, or feature request? We’d love to hear from you.
Fill in the form below and we’ll get back to you by email.
Frequently Asked Questions
Why is the app asking for camera permission?▼
The Grale app includes card scanning functionality that uses your device’s camera to identify Pokémon cards from photos. Camera permission is optional—the app works fully without it, but scanning features won’t be available.
How long does it take to get a response?▼
We aim to respond to all support requests within 24–48 hours during business days. Urgent issues may receive faster responses. Check your email (including spam folders) for our reply.
Can I delete my account and data?▼
Yes. You can request account deletion and export of your personal data at any time. Submit the form above with a message like “Data Deletion Request” or “Privacy Request,” and we’ll process it within 30 days, as required by GDPR and CCPA.
What data does the app collect?▼
The Grale app collects minimal data: your email, portfolio contents, and anonymized usage analytics to help us improve the product. We do not sell your data. See our Privacy Policy for full details.